Shipping policy

Welcome to UZNEA. We are committed to delivering your orders safely and on time across India. Please read our Shipping Policy carefully for details regarding order processing, shipping timelines, and delivery.

1. Shipping Coverage

We currently deliver products across all states and cities in India through trusted courier and logistics partners.

Delivery availability may vary for certain remote or non-serviceable pin codes.

2. Order Processing Time

  • Orders are usually processed within 1–2 business days after successful payment confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next working day.

Once your order is shipped, you will receive shipping confirmation details via SMS, WhatsApp, or email.

3. Delivery Timeline

We aim to deliver all orders within:

Estimated Delivery Time:

5–7 business days across India

Delivery timelines may vary depending on:

  • Customer location
  • Courier partner availability
  • Weather conditions
  • Public holidays or unforeseen circumstances

Remote areas may require additional delivery time.

4. Shipping Charges

  • Shipping charges, if applicable, will be displayed during checkout before payment.
  • We may offer free shipping on selected products, offers, or minimum order values.

5. Order Tracking

Once your order is dispatched, tracking details will be shared through:

  • SMS
  • Email
  • WhatsApp (if applicable)

Customers can use the tracking information to monitor shipment status in real time.

6. Cash on Delivery (COD)

Cash on Delivery service may be available on selected pin codes across India.

We reserve the right to:

  • Limit COD availability
  • Refuse COD orders in high-risk locations
  • Request prepaid payment for certain orders

7. Delayed Delivery

While we try our best to ensure timely delivery, delays may occur due to:

  • Weather conditions
  • Logistics issues
  • Natural disasters
  • Government restrictions
  • High order volume during sales or festive seasons

UZNEA is not responsible for delays caused by third-party courier services.

8. Incorrect Address & Delivery Issues

Customers are responsible for providing accurate shipping information.

If a delivery fails due to:

  • Incorrect address
  • Wrong contact number
  • Customer unavailable
  • Refusal to accept delivery

Additional shipping charges may apply for re-shipment.

9. Damaged Package

If you receive a damaged or tampered package:

  • Do not accept the package if visibly damaged
  • Contact our support team immediately
  • Share photos/videos of the package and product

We will investigate and assist accordingly.

10. International Shipping

Currently, UZNEA ships only within India.

We do not offer international shipping at this time.

11. Contact Us

For shipping-related questions or support, please contact us:

Contact Details

  • Website: www.uznea.com
  • Email: support@uznea.com
  • Phone/WhatsApp: 9555017135
  • Address: 15–L Dariya Chack, Gorakhnath, Gorakhpur, Uttar Pradesh – 273015, India

By placing an order on UZNEA, you agree to the terms mentioned in this Shipping Policy.